Having a car accident isn't the most "fun" situation you've ever had. Even more so if it's a hitch in the course of one's duties that engages the professional vehicle. Nowadays, after an accident, the driver is involved in a complex and risky procedure to report the facts. And if he wants to quickly recover his vehicle "all nice and clean ", I'm not talking about it... So how can the driver's experience be improved? What are his real needs in the event of an accident?
As for any road accident, the driver of a company car must fill out an accident report even if the accident took place on his own time. When an employee joins a company, it is important to make him/her aware of road risks. The fleet manager must be the "spokesperson" for the prevention plan. The idea is to make each new employee aware of the internal policy by providing him/her with the company's charter, which includes an amicable report.
It is in the interest of each driver to ensure that the report is filled in correctly. If the driver does not know how to fill it in, do not hesitate to remind him/her to look at the guide. I give you an example here : Guide to road risk management
Even though Pierre didn't suffer any physical damage, he's still a little shaken up. After his accident, his reflex is to notify his company so that he can get his vehicle back in good condition as soon as possible. Very good initiative, but he certainly didn't expect to be contacted many times by different people. Pierre keeps repeating the same information over and over again. Result of the accounts: more than an hour on the phone, unproductive morning and morale at zero...
After spending hours on the phone explaining his accident in detail, Pierre would like to get his vehicle fixed quickly. Pierre already has a very busy schedule and would like to avoid spending a lot of time on it. But his company's procedures are still very "archaic". His dream? To ask for an intervention that is best suited to his claim and his schedule and to solve this problem during a customer appointment or during his break if possible .
Having an accident remains an unfortunate event for drivers. The digitalisation of the route in the event of damage offers companies many savings: time and money. Above all, it considerably improves the repair route. A satisfied employee is also a guarantee of a certain productivity which is not negligible for the company. It is also appreciable to pay particular attention to the driver after an accident. This will allow the employee to question himself and determine the avoidability of his accident in order to understand the situations encountered and draw useful lessons for both the employer and the employee. The idea is not to overwhelm the employee concerned, but above all to ask the essential question: in your opinion, by respecting or improving certain points, could this accident have been avoided?
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