Let's take the fictitious example of Pierre, a salesman with the Cocacolus company. Like every morning, Pierre takes his car to work. And all of a sudden, BANG: out of nowhere, Pierre collides in the car across the street. More fear than harm, no boo-boos but a big damage on his bonnet. All that's left to do is to make a report, but the problem is that he doesn't have any...
2. Communication, communication and communication
As they often say: one problem, one solution. It is important in a company to appoint a person responsible for fleet accidents. This is often the case of the Fleet Manager or an external service provider. It is up to him (and only him) to collect all the information about the accident so that he can deal with the case as quickly as possible. The benefit is to ensure good communication between the parties, speed up the process and improve the driver's experience. If the manager benefits from a platform that allows him to manage the damage, that's the jackpot!
After spending hours on the phone explaining his accident in detail, Pierre would like to get his vehicle fixed quickly. Pierre already has a very busy schedule and would like to avoid spending a lot of time on it. But his company's procedures are still very "archaic". His dream? To ask for an intervention that is best suited to his claim and his schedule and to solve this problem during a customer appointment or during his break if possible .
Having an accident remains an unfortunate event for drivers. The digitalisation of the route in the event of damage offers companies many savings: time and money. Above all, it considerably improves the repair route. A satisfied employee is also a guarantee of a certain productivity which is not negligible for the company. It is also appreciable to pay particular attention to the driver after an accident. This will allow the employee to question himself and determine the avoidability of his accident in order to understand the situations encountered and draw useful lessons for both the employer and the employee. The idea is not to overwhelm the employee concerned, but above all to ask the essential question: in your opinion, by respecting or improving certain points, could this accident have been avoided?
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