In 2 years, Toosla succeeded in conquering the car rental market thanks to this new digital solution that provides remote rental car reservations and simple in-house pick-ups for anyone around the globe. Toosla’s wide range of premium vehicles brings excitement and fun back into car rentals. Based in Paris, Toosla's fleet boasts more than 100 vehicles.
Make renting a car fun again by giving customers the option to choose from a range of vehicles and features.
Ensure access to a choice of premium vehicles at an affordable price (Mini, BMW, Mercedes, Jaguar, Range Rover...)
Improve the customer process through digital tools (24/7 vehicle availability, car cleanliness and quality conditions, no waiting time, gas refill unnecessary...)
Maintain a profitable model (damage management and repair cost operations)
Before, Toosla used a paper procedure by its preparers to check the condition of vehicles each time they were picked up and returned. The use of paper posed many problems in terms of internal management, updating and interpretation of the damage, which was complicated to identify and report, and caused conflicts over liability. The internal document management process was long and inefficient, and therefore costly. Moreover, with the paper inventory of fixtures, it was complicated to know precisely the costs of restoration.
As a result, customer re-invoicing was longer and more time-consuming.
Thanks to the precise photo report and the quality of the photos, damage detection is now super simple and clear, and
the vehicle's condition is quickly checked from a tablet every time the vehicle is picked up and delivered. The preparer is much more thorough, so the inventory of fixtures is more accurate with each preparation. "It is much easier to prove the claim by simple photo evidence. We felt a clear improvement in our internal organization.
Alerts alert us in real time of new damage, which allows us to be much more responsive and efficient in our daily management.
Reassured customers thanks to straightforward photo evidence.
Time saved for agents for every report transfer and car pick-up preparation.
Overall improvement of our daily management thanks to alerts as soon as there is a new damage and the sending of instant reports.
An accurate knowledge of repair costs, essential for the most accurate rebilling, thanks to damage detection! This indicator radically improved cost management.