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What if we turned the problem upside down? What if we took a slightly different approach to talking about restitutions? Let's talk about concrete things without really taking ourselves seriously... Let's take a step back, let's not make fun of ourselves and let's find out how to concretely fail your presentations!

1. Return your vehicles with your eyes closed, everything will be fine

"I let the driver I let the driver organise himself. "If there is something strange, the driver will make an expense account for the small injuries or make a report. »

Return of vehicles can be anticipated! You can make an inspection report before you return your vehicle. How does it work? This report will allow the Manager to anticipate the future cost of repair costs if there is damage. Beyond the damage, it is also a good way to allow the driver to clean the vehicle (rolling, vacuuming, cleaning the interior, etc.) This obviously requires organisation, internal procedures, communication and anticipation.

2. On the day, leave the keys and go

"No need to stay with the inspector, he knows his job. "I can leave my vehicle there, it will be inspected later. "The paper ticket is totally objective. »

It should not be forgotten that the delivery/return day is an emotional day. The driver will receive his new car. Chances are that he will care more about his new vehicle than his old one. So what actions should be taken? It is advisable to take a short tour of the car with the person in charge of the inspection, to note the damage, to write down as much as possible on the ticket and to sign it. It is also possible to trigger a WeProov report in order to freeze the condition of the car at that moment. The idea is also to take a photo of the delivery ticket so that it can be sent immediately to the fleet manager. It is therefore essential that the employee is present.

3. Don't read the return certificates

"No need to check it, everything is clear. "The damage assessment is the same for everyone. »

The return ticket is the document where misunderstandings can be avoided. It would be a pity to sign a PV with "RAS" as a comment and end up with a bill of 3.000€. If there is no indisputable proof of where you have left your vehicle, there is no way of discussing this with the hire company. On the day, it is important to take 5 minutes to make a photo report. This will be a formal proof to contest any dispute that might arise.

4. In your contracts, there is no need to negotiate discounts or rebates on the ERF

"Is it possible? "No need to make any more efforts for restitutions! »

There are higher and lower deductibles depending on your bargaining power and the size of your fleet. Do not hesitate to ask and challenge your rental partners on the subject.

5. I trust and do not check the invoices of the hirers

"Everything is understandable. "There are never any mistakes. »

If there are any misunderstandings (especially if you have checked the vehicle beforehand), take the time to ask your partner for a detailed invoice, even if it means being very insistent, in order to be sure of the price of parts or labour. You can then compare with your WeProov report if everything matches. By the way, WeProov also offers a costing with its partner Claim For Mobility. If you want to know more, please click here.

Posted on 
25/5/2021
  by
Mélanie from WeProov
Fleet Management

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